FAQ

Frequently Asked Question About Orders

Q: Where can I find the tracking info?
A: Actually you will receive the tracking info via email after we ship your package out. Please check your spam/trash folder if you can't find it in your mailbox.

Q: I placed the order several days ago, but it is still under processing. Is there any problems with my order?
A: Sometimes the item you ordered may be temporarily out of stock, your order has to be delayed to process. Another scenario is that your package has been shipped and we are waiting for the tracking number. When we fill the tracking number into the system, the status of the order will change.

Q: Where can I track my package?
A: Generally you can track your package via Integrated Service Provider such as 17Track, https://www.17track.net It automatically recognizes the tracking number. In some specific cases, you will need to manually select a carrier.

Commonly used carriers and waybill examples are listed below:
Australia Post: 33G7K123456789012345678, 33G7L1234567;
Austria Post: 1041234567890123456789;
Canada Post: 7301234567890123;
CTT Express: 0082800082800006374724001;
DHL Paket: 00340123456789012345;
DPD: 05321234567890 (To most EU countries);
Kerry Express: KE0123456789012;
La Poste (Colissimo): LZ123456789FR, 6A01234567890;
Poste Italiane: 9C01234567890;
Royal Mail: WC123456789GB;
UPS: 1ZV123456789012345 (To most EU countries and USA);
USPS: 9300000015300302668643, 4200000392612903396156000006727976;

Q: My tracking info has not been updated for several days, is there any problem with my package?
A: That's because we ship goods in bulk, some tracking information is only updated when the shipment arrives in your country. Generally the estimated delivery time is about 20 days to most countries in the world. If your package has not arrived after this deadline, you can contact us to investigate.