We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund within 30 days of receipt. Please email us first with a photo as proof.
NOTE: MeetIDEA’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.
You can return or exchange purchases from MeetIDEA by mail with a proof of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please do not send your purchase back without notifying us.
MeetIDEA items go out of stock quickly. As a result, we may not be able to make requested exchanges. If this is the case, we will refund your form of payment for the purchase amount.
We do not refund shipping charges for orders returned.
If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. MeetIDEA is not responsible for packages lost in transit without proof of tracking.
To return or exchange an order by mail:
To the following address:
30 Xinshi Road, Apt 15
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note the following fees will be charged from your refund:
1. Shipping cost. It will be refunded only before we ship goods out.
2. VAT and payment processing fee collected by payment gateway.
3. Import duties. There will be import duties in our country if you don't follow our instructions to return goods.